Cindy Kuglar told she sold an iPhone 5S on eBay, listing it as damaged, non-working, parts only, and non-refundable. But shortly after forking over $300 plus $8.75 for shipping, the buyer allegedly filed a complaint with eBay because Kuglar would not provide him with her daughter's iCloud account. "eBay and PayPal ruled in the buyer's favor and refunded the money. Now the buyer has the money and Kuglar has no phone." Another problem sellers can encounter with used phones is carrier-compatibility problems, an issue that arose during an eBay-hosted town hall meeting webcast live earlier this year. An eBay seller named Justin from MDTekk in Muncie, Indiana, called into the Town Hall to say buyer returns are common in the category due to this issue and sought eBay's advice. For instance, a buyer may seek to return a mobile phone that only works with AT&T because AT&T doesn't have coverage in their area, which results in defects against the seller and puts them at risk of losing their selling privileges. Justin said in his category, he also get a lot of buyers asking questions, which eBay can treat as defects. "Some buyers are buying their first smart phone and they just don't have the technological knowhow to correctly operate it and set it up. Is there any protection for such instances," he asked.
