Dear eBay Community member:   We’re pleased to let you know that soon we’ll be moving our eBay Community to a new platform designed to offer you a smoother, more engaging, and more integrated experience. With this change, everything will be organized in a single centralized space, including events, discussions, resources, and searches, so you can find what you need faster and connect with other users more easily than ever.   This new community space, designed to help you get even more value from every interaction, offers a modern, refreshed look, simplified navigation, and improved features that encourage knowledge sharing and collaboration.   What does this mean for you? Your contributions and most activities from 2023 onward will be transferred automatically to the new platform. To create a smoother experience, some existing activities will not be available on the new platform. Same secure SSO login via identification on the eBay buying and selling platform Once the new community platform is live, we will provide an FAQ section with navigation instructions. Please note that the community website will be read-only between June 11 and June 15 while we make the transition. If you experience any account issues during this period, visit https://www.ebay.es/help/home to get help from a live agent. Your participation and contributions have been greatly appreciated and have helped shape the eBay Community as it exists today.   We’re confident that this next chapter will bring a stronger, smoother, and more effective experience, and we can’t wait for you to be part of it.   Thank you. The eBay Community team

At eBay, we strive to make our policies clear and our services easy to use. Therefore, we want to inform you about the upcoming update to the Payment Services Terms , whose changes will take effect on July 8, 2026.   The purpose of this update is to provide a more accurate description of the Payment Services Terms we offer you. We have rewritten the terms mainly to clarify and reorganize them, so that they are easier to read and understand.   If you do not agree with the proposed changes, you may terminate these Payment Services Terms before July 8, 2026, in accordance with the provisions of Section 10 (“Term and cancellation”) .   Thank you for being part of the eBay Community.

We are aware that some customers have been experiencing intermittent technical issues since Sunday in some parts of the eBay platform. We appreciate your patience while we work to resolve it.   eBay will protect your seller performance, including the removal of:       Negative or neutral feedback related to the intermittent technical issues       Defects resulting from affected orders (cancellations and claims closed without seller resolution)   We will also protect your valid tracking upload rate metrics and your on-time shipping metrics so they are not affected.   If an auction ended after April 26 at 21:01 h (CEST) and you believe it was affected, you have the option to cancel the order. We will protect your seller performance and refund the associated selling and advertising fees.   We know how important a reliable marketplace is and we appreciate your patience while we work to fix this issue. We will continue posting future updates here.

Online shopping is more visual than ever, and video has become one of the most powerful ways to help buyers understand what you sell, build trust, and increase sales.   That’s why we’re introducing video as a new way to showcase your items in Sponsored Listings with a priority strategy . Currently in beta , it’s the first step toward improving advertising on eBay with more dynamic and engaging ad formats. As we gather seller feedback and performance data, we’ll keep refining and evolving the experience over time.   Why video matters to you    With a video, buyers can see the item in action, quickly understand its key features, and shop with more confidence. You can use video to:  Stand out in search results and in the most visible placements on eBay. Show what the item looks like, fits like, or works like in real life. Highlight details that photos alone can’t show. Build trust so buyers can decide confidently.   How video works    You can now use short videos in Sponsored Listings with a priority strategy. Videos play automatically in eligible eBay placements. If a placement doesn’t support video, your ad will automatically show the ad image.   Getting started is simple:  If your listing already includes a video, you can reuse it in the ad without doing anything else. If not, you can upload a short video when creating or editing a campaign. You can add one video per ad with a duration of 5 to 60 seconds.   There will be no changes to the way we charge you. Sponsored Listings with video still use a cost-per-click model.    Tips for creating engaging videos   You don’t need a professional production. The most effective videos are usually simple and authentic: Show the item in the first few seconds Keep it brief: aim for 15 seconds. Focus on one key benefit or feature Design it for sound-off viewing    Start simple and then optimize based on performance.   Getting started    If you’re already using the priority strategy, it’s easy to add videos to your existing campaigns. You can compare performance using new video-specific stats like view rate and video completion rate, alongside the results from your existing campaigns.   If this is your first time using ads or a priority strategy, video gives you a simple way to increase visibility without losing control of your budget. You only pay when a buyer clicks your ad, and you can start with just a few listings.   You can add videos to your listings in Seller Hub or to your campaigns directly in the Advertising dashboard. 

Dear sellers:   To improve clarity and transparency, starting on October 31, 2025, eBay will begin issuing separate credit notes for all reversals of sellers’ fees, charges, and taxes in the EU. Each credit note will clearly show the credited amounts, as well as references to the original invoice.   What is a credit note? A credit note is a tax document that reduces or fully or partially cancels a current or previous invoice. It confirms that a certain amount – such as a reversed fee, a surcharge, or a refund – has been credited to your account. Like your tax invoice, an eBay credit note is an official accounting and tax document. You must keep it for your accounting records and treat it as a separate document that supplements the original invoice. Together, your invoice and your credit note provide a complete record of your transactions, making VAT reconciliation and reporting easier.   Why this change? This update: Improves transparency and makes it easier to match charges and reversals, Aligns eBay’s invoicing process with market best practices. Our goal is to make invoicing clearer, more transparent, and easier for sellers to manage. How to access your credit notes Starting on November 1, 2025, credit notes will be available in the same place as your tax invoices – provided as: PDF summary (for a quick view), CSV file (for detailed transaction-level information). You can download them from Seller Hub or My eBay: Go to the Payments tab in Seller Hub (or Payments in My eBay), Select Reports, Open the Tax invoices tab, You will see a list of available credit notes alongside your monthly invoices, To download, select Download summary or Download details. If you have any questions or need help, contact our customer service. Thank you for being part of the eBay community.

Dear sellers:   We want to inform you that the European Commission and various market surveillance authorities have published an important guide with information for sellers and online platforms that sell non-automatic weighing instruments on the EU single market.   This guide only applies to non-automatic weighing instruments used for commercial purposes. However, instruments used for domestic purposes still need to include the CE marking.   Under the directive in question, sellers must physically place the CE marking on the product, as well as an additional metrology mark consisting of an uppercase “M” followed by two digits and the identification number of the notified body.   In order to list this type of product on eBay, sellers must attach the corresponding EU declaration of conformity.   If you are going to list non-automatic weighing instruments, consult this guide to make sure you comply with the regulations when selling on eBay.   For more information about regulatory compliance, see this guide .   Thank you for being part of the eBay community.

Dear seller:   From April 3, 2025 , U.S. buyers will have to pay additional tariffs on orders over USD 800 and may need to provide personal information for customs clearance.   Due to the processing of shipments at U.S. customs, deliveries may be delayed. However, eBay will continue to adjust the estimated delivery dates to ensure an accurate delivery estimate for our buyers . As a general rule, once the buyer has completed their purchase on eBay, shipping companies usually take charge of collecting buyers' personal data, as well as collecting the amount of customs duties and tariffs. These charges will not appear in the prices shown to buyers.   We will take steps to protect our sellers as they adapt to these new tariffs and requirements, such as adjusting the late shipment rates — when tracking information shows they are due to shipping delays — and removing associated defects. We will also remove negative feedback related to tariffs.   We will provide more information as we learn more about the impact of these changes on Spanish sellers.   Thank you for being part of the eBay community.

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Dear seller: We want to inform you that what you have known so far as News for professional sellers will now be called News for sellers. Whether it’s new tools and improvements designed to help you simplify your selling tasks or changes in regulations and policies, News for sellers will continue to provide you with all the information you need. Don’t miss the updates waiting for you this month.   Discover the latest updates   Reliable tools Add more information to your second-hand clothing listings with the new item condition options and simplify your selling preferences thanks to the updated seller policies page . Greater protection We’ll bring you up to date on the new regulations applicable to the import of items in Mexico , as well as the energy efficiency labeling requirements that apply to smartphones, tablets, and dryers.   Go to the News   The eBay team

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