Ayuda Severus o quien sepa

i_uoho — Sat, 17 May 2008 14:01:46 GMT

Os comento: hace un par de días compré un artículo (una camiseta) a un vendedor irlandes (tenía muchos votos y 99 y pico por ciento positivos). Al par de horas de ganarlo pagué, y hoy, +de 24 horas despues me llega este mail de eBay:

Dear i_uoho (xxxxx@hotmail.com),

We'd like to let you know that eBay has ended an item you were bidding on for breaching of one or more of our policies. As it's important that eBay maintains member privacy, we can't tell you exactly why the listing was removed.

Any offers or bids placed on this listing are now null and void. If you were the winning bidder, you're no longer obliged to pay for the item:

Here's what you can do if you've already paid for the item:

If you won the item and you've already paid for it, you can choose to reverse the payment or ask the seller for a refund. If you've already received the item you've the option of accepting it or returning it to the seller for a refund.

1) Contact the seller
2) Contact your payment provider
3) Report that the matter hasn't been resolved

- Contact the seller

At this stage, we recommend that you contact the seller and discuss the situation. These situations can often be resolved with a friendly conversation.

Check your email account for any previous emails you received from the seller - these may contain their contact information. Unfortunately, we can't give you the seller's contact details.

- Contact your payment provider

If you can't reach the seller, contact the service that you used to send payment. They may be able to reverse the payment.

If you used PayPal, copy this link into a new browser window to find out whether your purchase is protected:

https://www.paypal.com/ie/cgi-bin/webscr?cmd=_pbp-info-outside#dispute

If you paid by another method, such as bank transfer or credit card, contact your bank or credit card company.

- Report that the matter hasn't been resolved

If you're not able to arrange a refund and you didn't receive the item (or it wasn't as described in the listing), please let us know. You can contact us from any eBay Help page.

We assure you that your eBay record won't be negatively affected by this matter. We've told the seller that this listing has been removed and that you're no longer obliged to complete the purchase.

Finally, as the listing has been removed, no Feedback can be left for the purchase.

We hope that this information helps you decide how to proceed in this situation. If you have any questions please do not hesitate to contact us.

Regards,

eBay Trust & Safety

¿He perdido mi dinero? ¿por qué no me escriben en español? ¿por qué esperan a que se acabe un artículo y a que esté pagado para eliminarlo?
Gracias!

Ayuda Severus o quien sepa

gerardsan — Sat, 17 May 2008 14:44:53 GMT

Si pagaste con paypal puedes abrir una reclamación, directamente en paypal, por que en ebay hacen desaparecer el anuncio y no dejan ningún rastro.

Ultimamente están suspendiendo a mucha gente.

Si es verdad que podían escribir en español.

Ayuda Severus o quien sepa

i_uoho — Sat, 17 May 2008 14:46:59 GMT

El usuario no está suspendido, ha sido sólo la retirada del artículo concreto, pero esa persona sigue vendiendo. Por eso no entiendo que si ese artículo infringia alguna política han esperado a que se venda y a que pague para eliminarlo

Ayuda Severus o quien sepa

spainmemory — Sat, 17 May 2008 16:40:47 GMT

Ponte en contacto con el vendedor, a mí me ha pasado alguna vez, le das tus datos de pago y el artículo en cuestión y, lo más normal, es que te lo envíe. Pero, eso sí, escríbele en inglés.

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