HomeChevronRightIconAll postsChevronRightIconCommunity Mentors HelpChevronRightIconHelp Among UsersCreated May 10, 20262 members3056 discussions dani-base3Refund period Hi, does anyone know how long a refund takes? I’ve been waiting for more than a month. 2 days agomar736208Problems accessing the message inbox Does anyone else have trouble replying to buyers' messages and accessing the inbox? 2 days agonemote505Time to receive the refund in the bank once a cancellation has been made. Good morning, I would like to know how long it will take for the refund to appear in the bank after canceling the item. Thank you very much. 4 days agodi884428Help to verify my cell phone number on Android. Hi everyone, can anyone help me verify my cell phone number? I can't verify it because I'm not in Venezuela or any city where I can receive the verification code on my phone. I live in Colombia. 5 days agozhaofa1688I need to contact eBay customer service I need to contact eBay customer service to review my not-received item case. Could you point me to the direct link to send a message to official support? 1 week agonicolaspetrone882012SHIPMENT REJECTED FOR NO REASON AT ALL I bought my scale model airplanes from the US on EBAY as I always do, it turns out the last one was supposed to arrive on 22/6, on the DHL ECommerce tracking it says Unable to deliver, Exception and Refused return, they never contacted me for delivery, nor to go to a pickup point, I understand that they hand it off to third parties but they are a disaster, now the system says delivery date 24/7, when DHL already tells me it's on its way back to the seller, I'm in limbo between DHL and Ebay 1 week agocarlitos66No shipping or refunds After the first failed home delivery attempt, the transport company CTT Express acknowledges via email that due to technical difficulties they cannot deliver it to any collect point. I inform the seller of my intention to request a refund and attach confirmation of the delivery address, emails, and tracking. I let them know when CTT Express starts the return to origin, Germany. The seller tells me they will issue a full refund when the package leaves Spain. Six days later and with no news from the seller, I open a case on EBay; to my surprise, the case is closed in less than 24 hours, claiming that I had provided an incorrect shipping address during the purchase process (the EBay purchase receipt, payment via PayPal, and the first home delivery attempt prove otherwise) My appeal is automatically denied by customer service that seems to be managed by AI. The options they give me are: request a refund from the seller (after having disavowed me by closing the case) or file a claim with the OCU. A later phone conversation with customer service confirms the above. It doesn't matter that I am right, that I have purchase and payment receipts with the correct address, emails in which the transport company acknowledges technical difficulties, messages with the seller, and tracking that shows the return shipment in Germany delivered to the seller. EBay holds me responsible for an error by the transport company, and the seller ignores my message asking whether they have already received the shipment. Without the shipment or a refund, left to make claims with OCU or PayPal. After more than 15 years and a record of 100% positive votes in 672 purchases, I was not expecting such biased and unfair treatment. 1 week agosildazl-0I haven't received my order I placed an order, I paid for it and I'm still waiting for it, and the seller isn't replying to me. eBay isn't giving me a solution either. This is a scam. 1 week agojbvzy27No news about my order I don't have the tracking for the item, the delivery date has passed, and I have no news from the carrier; I send them messages and they don't reply 1 week agomig_8218How to handle orders without tracking number Hello everyone! Recently, I ran into a somewhat frustrating situation: I was sent an order without a tracking number. This has led me to wonder how others handle this situation. Has anyone else gone through the same thing? What steps do you recommend taking when you don’t have a tracking number? Have you had positive or negative experiences with their customer service in these situations? Are there any practices or measures you would recommend to prevent this from happening in future orders? I’d love to hear your stories and tips on how you’ve dealt with the lack of tracking information in your online purchases. Thanks for sharing your wisdom! 1 week agopatryc79Sales tax I bought an item and paid taxes, and when it arrived in Chile, the postal service charged me taxes again. They told me they hadn't been paid. What can I do to get a refund from the seller? 1 week agogranamediaTaken by a fraudulent seller and neither PayPal nor eBay take responsibility. DO NOT BUY ON EBAY OR PAY WITH PAYPAL. THEY DO NOT TAKE RESPONSIBILITY FOR FRAUDULENT SELLERS. It doesn't work for me either. I'll let this be published, but I'll post it on social media to inform people about how eBay and PayPal operate. On June 17, I bought a second-hand computer; I realized the listing was fake in less than 10 minutes, but the seller did not accept the cancellation even though he had not yet shipped the goods. I asked eBay to contact me but they did not do so at the time, and they did it when I could not answer the phone. The thing is, I opened a dispute with PayPal. PayPal sided with the seller, who sent a fake tracking number because, as I say, nothing has been received. Among other things, it is impossible for a 20 kg product worth more than €300 to arrive in Spain without going through customs. But PayPal gives credibility to the seller's tracking. Losing almost €400. I repeat, if you have an eBay account, close it and never use that platform again, IT IS NO LONGER RELIABLE. On the other hand, THERE ARE NEGATIVE COMMENTS ON SELLERS so they can continue to get away with it with future buyers. I wrote a negative review and, to my surprise, the review is not there. 1 week ago
dani-base3Refund period Hi, does anyone know how long a refund takes? I’ve been waiting for more than a month. 2 days ago
mar736208Problems accessing the message inbox Does anyone else have trouble replying to buyers' messages and accessing the inbox? 2 days ago
nemote505Time to receive the refund in the bank once a cancellation has been made. Good morning, I would like to know how long it will take for the refund to appear in the bank after canceling the item. Thank you very much. 4 days ago
di884428Help to verify my cell phone number on Android. Hi everyone, can anyone help me verify my cell phone number? I can't verify it because I'm not in Venezuela or any city where I can receive the verification code on my phone. I live in Colombia. 5 days ago
zhaofa1688I need to contact eBay customer service I need to contact eBay customer service to review my not-received item case. Could you point me to the direct link to send a message to official support? 1 week ago
nicolaspetrone882012SHIPMENT REJECTED FOR NO REASON AT ALL I bought my scale model airplanes from the US on EBAY as I always do, it turns out the last one was supposed to arrive on 22/6, on the DHL ECommerce tracking it says Unable to deliver, Exception and Refused return, they never contacted me for delivery, nor to go to a pickup point, I understand that they hand it off to third parties but they are a disaster, now the system says delivery date 24/7, when DHL already tells me it's on its way back to the seller, I'm in limbo between DHL and Ebay 1 week ago
carlitos66No shipping or refunds After the first failed home delivery attempt, the transport company CTT Express acknowledges via email that due to technical difficulties they cannot deliver it to any collect point. I inform the seller of my intention to request a refund and attach confirmation of the delivery address, emails, and tracking. I let them know when CTT Express starts the return to origin, Germany. The seller tells me they will issue a full refund when the package leaves Spain. Six days later and with no news from the seller, I open a case on EBay; to my surprise, the case is closed in less than 24 hours, claiming that I had provided an incorrect shipping address during the purchase process (the EBay purchase receipt, payment via PayPal, and the first home delivery attempt prove otherwise) My appeal is automatically denied by customer service that seems to be managed by AI. The options they give me are: request a refund from the seller (after having disavowed me by closing the case) or file a claim with the OCU. A later phone conversation with customer service confirms the above. It doesn't matter that I am right, that I have purchase and payment receipts with the correct address, emails in which the transport company acknowledges technical difficulties, messages with the seller, and tracking that shows the return shipment in Germany delivered to the seller. EBay holds me responsible for an error by the transport company, and the seller ignores my message asking whether they have already received the shipment. Without the shipment or a refund, left to make claims with OCU or PayPal. After more than 15 years and a record of 100% positive votes in 672 purchases, I was not expecting such biased and unfair treatment. 1 week ago
sildazl-0I haven't received my order I placed an order, I paid for it and I'm still waiting for it, and the seller isn't replying to me. eBay isn't giving me a solution either. This is a scam. 1 week ago
jbvzy27No news about my order I don't have the tracking for the item, the delivery date has passed, and I have no news from the carrier; I send them messages and they don't reply 1 week ago
mig_8218How to handle orders without tracking number Hello everyone! Recently, I ran into a somewhat frustrating situation: I was sent an order without a tracking number. This has led me to wonder how others handle this situation. Has anyone else gone through the same thing? What steps do you recommend taking when you don’t have a tracking number? Have you had positive or negative experiences with their customer service in these situations? Are there any practices or measures you would recommend to prevent this from happening in future orders? I’d love to hear your stories and tips on how you’ve dealt with the lack of tracking information in your online purchases. Thanks for sharing your wisdom! 1 week ago
patryc79Sales tax I bought an item and paid taxes, and when it arrived in Chile, the postal service charged me taxes again. They told me they hadn't been paid. What can I do to get a refund from the seller? 1 week ago
granamediaTaken by a fraudulent seller and neither PayPal nor eBay take responsibility. DO NOT BUY ON EBAY OR PAY WITH PAYPAL. THEY DO NOT TAKE RESPONSIBILITY FOR FRAUDULENT SELLERS. It doesn't work for me either. I'll let this be published, but I'll post it on social media to inform people about how eBay and PayPal operate. On June 17, I bought a second-hand computer; I realized the listing was fake in less than 10 minutes, but the seller did not accept the cancellation even though he had not yet shipped the goods. I asked eBay to contact me but they did not do so at the time, and they did it when I could not answer the phone. The thing is, I opened a dispute with PayPal. PayPal sided with the seller, who sent a fake tracking number because, as I say, nothing has been received. Among other things, it is impossible for a 20 kg product worth more than €300 to arrive in Spain without going through customs. But PayPal gives credibility to the seller's tracking. Losing almost €400. I repeat, if you have an eBay account, close it and never use that platform again, IT IS NO LONGER RELIABLE. On the other hand, THERE ARE NEGATIVE COMMENTS ON SELLERS so they can continue to get away with it with future buyers. I wrote a negative review and, to my surprise, the review is not there. 1 week ago
