Locked
Discussion interactions are currently paused.
12-12619-30178 is the order number
Unfortunately, customs returned my order to the seller on March 18. Can the seller refund me? There is no way here to get in touch with the seller. I wanted them to send my order again to another address. Thanks
1 comment
cinthia@ebay
Hello @marsh78,
Thank you for your message, I understand that customs has sent the item back and I’ll be happy to tell you what to do. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it’s important that you check the estimated delivery date in your transaction, as our guarantee protects you for up to 30 days after the estimated date.
Below, I’m telling you how to open the request yourself so you can start the process to ask for a refund and back up our guarantee, if you are still within those 30 days. You can open the case here, this will alert the seller so they can start the refund process and the communication between the seller and you.
It’s unusual for sellers to ignore your help request, but if you don’t get a response after a few days, you can request eBay’s help if you enter the case from your account and click the option "Request eBay Help".
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for "User to User" comments and help; in this channel, we won’t be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.