Customs on orders under 2 euros | Help Among Users

vangelis-2009 · 2024-04-16T09:40:04.778000Z

Good morning: a few days ago I bought a little brush from a Chinese seller to clean my computer keyboard. The reason for making such a tiny purchase is that it cost me 1.29 eur. including VAT and free shipping. Here they cost about 5 euros. Last Friday I received a notice from correosaduanas saying that the package was being held and they were requesting documentation (invoice, signed declaration of value, etc...). After sending it, they sent me the quote to release the shipment and it costs me 30.50 euros. So I wanted to ask if anything similar has happened to you. I mean, they tell me that if I don't pay the quote the shipment will be returned. Obviously I don't mind losing 1.29 euros, what scares me is that they might claim some kind of extra return fee; or since I don't return it because the shipment hasn't reached me, it is returned to the seller and that's the end of it, with me losing the amount of the order. I understand that if it is an order of higher value, the question arises of paying handling fees similar to the value of the product; but paying 30.50 for something worth 1.29 seems outrageous to me. Best regards and thanks for your time.

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