ITEM PURCHASED WITH FREE RETURN ARRIVES DEFECTIVE | Help Among Users

procedimiento · 2024-01-16T17:43:27.595000Z

My case is that I recently bought some gold earrings, when they arrived one of them was broken, the purchase clearly stated free returns, and when I request the return through eBay, they inform me that the seller cannot send the return label, which means that a purchase of 42.55 GBP, plus SHIPPING COSTS FOR AN AMOUNT OF 13.13 EUROS, plus IMPORT FEES OF 13.91, but if I do not send the item on the 26th they will close the case. The refund only covers the refund of 42.55 GBP, but as for the rest of the payment, nothing at all, and on top of that I have to pay for the return details. I don't understand anything, the refund should be for the full amount. To make matters worse, I'm crying out for help from eBay and we'll see who finds it. If someone can help me I would appreciate it.

Discussions

ITEM PURCHASED WITH FREE RETURN ARRIVES DEFECTIVE | Help Among Users | eBay Spain