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DAMAGED ITEM
I bought an item and it arrived damaged. I contacted my seller and they told me they would send me the same item without having to return the damaged one. The package was sent to me by USPS, but the package was delivered to an Agent on a route in the United States, but since then I’ve lost track of it. The seller doesn’t respond to me.
1 comment
cinthia@ebay
Hello @rodr_867571,
On eBay, we have protection to cover your purchase in situations like these. If the item you received does not match the description in the original listing or if it arrived damaged or defective, you're covered by the eBay Money Back Guarantee. You can return it even if the seller's return policy says they don't accept returns.
Below, I'll tell you how to open the request yourself so you can begin the process to return the item and get a full refund once the seller receives the item back.
You can open the case here, this will alert the seller so they can begin the return process. The seller will have to pay the return shipping cost, and we always recommend having a friendly conversation between the seller and you so the issue can be resolved in the best possible way.
You can agree on whether you want them to send you the correct item or whether you'd prefer a refund. It's rare for sellers to ignore your help request, but if you don't receive a response after a few days, you can request eBay's help if you go into the case from your account and click the option "Request eBay Help". You must ask us for help before 30 days have passed since the case was opened, or we won't be able to help you after that time, so it's important to keep an eye on the dates.
I trust this information is helpful.
Best regards
Cinthia
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