Defective item and it doesn't match the one from the US | Help Among Users

mcg.suzuki · 2024-04-27T10:06:26.986000Z

Good morning:I received an item from the USA that, when it arrived, was not the one I had bought according to the pictures. I had to pay almost the value of it in customs, and when it arrived it didn't work either. The seller refers me to eBay's international protection, but I have not received any response from eBay.Can someone tell me the steps to follow? I had never experienced this situation before and it is quite frustrating.Regards.

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