Wrong item and eBay washes its hands of it, won’t refund | Help Among Users

mondm · 2025-06-01T21:04:40.742000Z

Good afternoon. These days I’ve found myself in a very uncomfortable situation after many years on eBay. I received the wrong product. The next day I opened a case on eBay, but the seller asked for time to sort it out with the shipping company. After the time passed, the shipping company tells me that the return has been processed, but that my shipment is being considered lost. I open a case for item not received, since that seemed like the most appropriate thing to do, and eBay rules in favor of the seller, arguing that I should have returned it, since it shows as delivered. They have dismissed the evidence I submitted, and I’m left with nothing, no item and no money. I appeal the decision, providing more evidence, and they uphold the decision. Do you think eBay’s attitude is fair, or would you try to do something else? Best regards

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Wrong item and eBay washes its hands of it, won’t refund | Help Among Users | eBay Spain