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Undelivered item was returned to the local office.
My order was not delivered the two times the company responsible for delivering orders in Colombia for eBay tried to do so. Now my product is at the "local office" and eBay is not giving me any information about which office it is so that I at least know where my order is. I’ve been in this situation for more than two months. How do I know which company was in charge of bringing my order from the United States to Colombia, and which one is in charge of delivering the order here in Bogotá?
1 comment
alvaro@ebay
Hello,
Please keep in mind that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link and you can receive assistance through the eBay.com help pages,from where you can request assistance in Spanish when you contact us.
As an online trading platform, we would not have direct control over each shipping company’s procedures.
We would recommend that you contact the seller so they can clarify the shipping company, and they can help you understand where the item in question is or arrange a new delivery to your address.
Remember as well that you can count on protection if you open an item not received claim.
within 30 days after the estimated delivery date,
Check this link for information on how to do it, and if the seller does not reply to you or offer a solution, after 3 business days you can ask us for help so we can try to find a solution for you.
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