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Item not received
Good evening, there were customs issues, so the requested item will not
arrive at my destination. I request a refund of my money
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Discussion interactions are currently paused.
Good evening, there were customs issues, so the requested item will not
arrive at my destination. I request a refund of my money
alvaro@ebay
Hello,
If you have not received your order, remember that you can open a claim for item not received once the estimated delivery date has passed.
Check this link with information on how to open a claim for item not received. You can do this once the estimated delivery date has passed, and if the seller does not respond or offer a solution, after 3 business days you can ask us for help so we can try to find a solution for you.
Likewise, we would like to remind you that any import costs are the responsibility of each buyer, and we would not have direct control over them, as they can vary depending on each country's Customs office.
If Customs has requested a payment of import costs from you, we would recommend that you do not refuse said payment, as that could mean that if you later open a claim we may not be able to help you, since in cases where a buyer refuses to pay Customs, we could not hold the seller responsible, nor help you with a refund if the package is not delivered to the buyer for that reason.
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