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Hello, 3 years ago I bought a product shipped from Italy to Mexico by SwissPost, it couldn't be delivered so it was returned to the seller, he sent it again and it was returned once more, I have tried to talk to him, I even went to Italy but he doesn't have offices, only a logistics company address and he doesn't answer in a helpful way, he tells me to talk to eBay but by now there is no longer a claim on the purchase, I have also already been to Switzerland and they tell me that they returned the package to the seller but I need a refund, it's too much. Where can I call or send an email to be helped in Spanish.
1 comment
cinthia@ebay
Hello @emmanueltmex,
I’m very sorry about the situation you’ve experienced with your purchase and this process, which has been so frustrating for you. I need to let you know that the eBay buyer protection guarantee is only in effect during the first 30 days after the estimated delivery date. Due to the time that has passed since you made the purchase, eBay cannot intervene or take action in this case.
I understand this is not the solution you were hoping for, and I sincerely regret any inconvenience this has caused you. I would recommend trying to resolve this directly with the seller, although I realize you have already tried this without success.
Thank you for your understanding.
Regards
Cinthia
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