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Item paid for and the seller refuses to send it
Hello, good morning. As the title says. I bought an item, I paid for it with the shipping costs and everything. The next day the seller replies that I have not paid the import fees. I replied that I know, that there is no problem. I will pay them when Customs asks me to. After a few hours he writes to me again to tell me that the price is wrong and that he cannot send me the item for what I paid. With shipping costs, about €500. He asks me to cancel it. I reply that I am not going to cancel it, that if he made a mistake in the price he should take responsibility for his error and send the item I paid for. Today he writes to me again to tell me that he is not going to send it, that he is going to cancel the sale. If that is the case, what reliability does EBay have then? Shouldn't EBay force the seller to send the item for the price it was listed at? How do I open a dispute on EBay for this issue if it does not fit any of the predefined reasons?
Thank you very much in advance
alvaro@ebay
Hello,
We’re sorry to read what happened.
If the seller does not ship the order in question after having completed payment of the specified amount when completing the order, they will have to cancel the order, and issue a refund for that amount.
Please note in any case that on eBay we encourage our sellers to avoid canceling orders in order to avoid unsatisfactory shopping experiences. Please note, however, that since we are not with the sellers, we could not know the exact reason why a seller decides to cancel an order, but this would impact their account and could lead to restrictions on it.
If the seller does not cancel said order, according to our eBay Money Back Guarantee. you can receive protection if you open a claim within 30 days after the estimated delivery date indicated in the order details. Check this link for information on how to open a claim for an item not received. You can do so once the estimated delivery date has passed, and if the seller does not respond or offer a solution, after 3 business days you can ask us for help so that we can try to find a solution for you.
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