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Lost item with no response from anyone
Months ago I made a purchase as a guest because I was told the platform was very reliable, but to this day I still haven’t received the order and I can’t find any way to track it or contact the seller or Ebay to find out anything... What false advertising from this e-commerce
Anonymous User
Posted 2 years ago·Last reply 2 years ago
2 comments
alvaro@ebay
Hello,
We're sorry to read what you mention.
Please keep in mind that on eBay, as it is an online trading platform, it is the sellers who send the items directly, but we assure you that if you bought an item as a guest and you still haven't received it, you'll have buyer protection thanks to our eBay Money Back Guarantee.
We advise you to check the estimated delivery date of your order, and make sure to open a claim within 30 days after it.
Please note that to locate a purchase made with a guest account, you simply need to click on the purchase confirmation email you received in your email inbox. When doing so, make sure you are not logged into an account you may have registered with that same email, if that is the case.
Make sure to read this page with information on how to open a claim, and if you have difficulties, you can contact our customer support so they can provide you with help to open a claim. Once it has been opened, if after 3 business days the seller does not offer you some kind of replacement or refund or an option that satisfies you, you can ask us for help so that we can try to find a solution for you.
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Anonymous User
OP2 years agothis is a joke at the buyer’s expense, the same page requires the buyer to identify themselves and register on EBAY, I haven’t been able to get a concrete solution to this problem... and ¡¿is this the service you offer? I have tried every possible means to submit a request to validate the order 07-11090-34306 because the delivery date was a month ago and the seller is still asking me to wait another two months.
it’s disrespectful.