Item delivered but money refunded | Help Among Users

felipe.martingil · 2024-02-26T21:22:08.997000Z

Hello. I sold an item on eBay on January 16. Three weeks later, the item still had not arrived to the recipient, who requested a refund of their money. I agreed to refund their money because Correos España couldn't tell me where the registered package was. The thing is, I filed the claim with Correos while I refunded the buyer's money. It turns out that on Friday, February 23, Correos confirmed to me that the package has been delivered to the buyer. What can I do now: I have written to the buyer, but they are not responding: do they already have the package and also the money? Any solution to my case?

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Item delivered but money refunded | Help Among Users | eBay Spain