The item arrived after the delivery deadline and eBay did not resolve the shipping payment issue. Also, they sent me an invalid link that can't be opened. What can I do? I want to report this to the consumer office.
Thank you for your message. If the item has arrived after the deadline and you no longer need it, we ask that you open a return case so you can send it back to the seller.
Below, I’ll tell you how to open the request yourself so you can start the process of returning the item and get a full refund once the seller receives the item back.
You can open the case here, this will alert the seller so they can begin the return process, and they will be responsible for paying the return shipping cost, and we always recommend having a friendly conversation between the seller and you so the issue can be resolved in the best possible way.
You can agree on whether you want them to send you the correct item or whether you prefer a refund. It’s rare for sellers to ignore your request for help, but if you do not get a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Request eBay Help". You must ask us for help before 30 days have passed after the case was opened or we won’t be able to help you after that time, so it’s important to keep an eye on the dates.
This space is for "User to User" comments and help; in this channel, we won’t be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.
cinthia@ebay
Hello @petrrota_0,
Thank you for your message. If the item has arrived after the deadline and you no longer need it, we ask that you open a return case so you can send it back to the seller.
Below, I’ll tell you how to open the request yourself so you can start the process of returning the item and get a full refund once the seller receives the item back.
You can open the case here, this will alert the seller so they can begin the return process, and they will be responsible for paying the return shipping cost, and we always recommend having a friendly conversation between the seller and you so the issue can be resolved in the best possible way.
You can agree on whether you want them to send you the correct item or whether you prefer a refund. It’s rare for sellers to ignore your request for help, but if you do not get a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Request eBay Help". You must ask us for help before 30 days have passed after the case was opened or we won’t be able to help you after that time, so it’s important to keep an eye on the dates.
I trust this information is helpful.
Best regards
Cinthia
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This space is for "User to User" comments and help; in this channel, we won’t be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.