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I bought a product that never arrived, but the seller says it was delivered, and no one is taking responsibility. I bought the product and had it sent to the hotel where I was staying. I asked for it to be delivered to reception. According to the carrier, it was delivered to reception to an employee whose name does not match any hotel employee. I have an email from the hotel manager confirming that there is no employee at the hotel with that name. I filed a complaint with the seller, with eBay, and with FedEx. After some time, FedEx acknowledged that the package was considered lost. On top of that, eBay tells me the case is closed and is not taking responsibility for the non-delivery. I bought a product through eBay and that product never arrived, and I also do not have my money.
cinthia@ebay
Hello @javmijal_0,
Thank you for your message. At eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item, and our guarantee protects you up to 30 days after the estimated date.
Below, I’ll tell you how to open the request yourself so you can begin the process to ask for a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.
In case the tracking number shows that there has been a successful delivery to your address, you should contact the carrier as soon as possible to correct this error, since a transaction is considered successful once the tracking number confirms delivery and if not, the carrier must open an investigation and with this you will receive a refund if you or the seller open a dispute directly with them or if they can prove to eBay that the item was never delivered to your address.
You can only appeal a case in the first 30 days after the case has been closed and you can only appeal once, so I suggest that you have all the information available. Bay".
Best regards
Cinthia
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