We recommend that you check both the estimated delivery date of your order, and that you contact the seller to understand if they can provide more information about the shipment.
Please note that eBay offers protection in situations where a buyer does not receive an order, or receives it in conditions different from those described. According to our eBay Customer Guarantee.you can receive protection if you open a claim within 30 days after the estimated delivery date shown in the order details. Check this link with information so you can open a claim for an item not received. You can do this once the estimated delivery date has passed, and if the seller does not respond or offer a solution, after 3 business days you can ask us for help so that we can try to find a solution for you.
------------------------------------------------------------------------------------------------------------------- This space is for "User to User" comments and help; in this channel, we will not be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.
alvaro@ebay
Hello,
We recommend that you check both the estimated delivery date of your order, and that you contact the seller to understand if they can provide more information about the shipment.
Please note that eBay offers protection in situations where a buyer does not receive an order, or receives it in conditions different from those described. According to our eBay Customer Guarantee.you can receive protection if you open a claim within 30 days after the estimated delivery date shown in the order details. Check this link with information so you can open a claim for an item not received. You can do this once the estimated delivery date has passed, and if the seller does not respond or offer a solution, after 3 business days you can ask us for help so that we can try to find a solution for you.
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This space is for "User to User" comments and help; in this channel, we will not be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.