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Item not received, return closed
Summary: edvi16 reports not receiving an item and notes that the refund process has been closed.
Hello, good morning. On April 16 I placed an order by mistake, because I wanted to buy an Echo Show 3rd Gen and I accidentally paid for the 2nd Gen. I had two offers, one for the 3rd Gen and the other for the 2nd Gen, and by mistake I paid for the wrong one. A few seconds later I realized it and canceled the order, but the seller rejected the cancellation, then eBay did too. Then it gave me the option to make a return, but since I have not received the item I closed the case. Now I can no longer claim that my item has not been received, because when I select the option it tells me it is already closed. The seller does not reply to me; from the first day I was sending him messages. I should have received the item on the 26th, but the seller has not even sent it. I need to contact eBay, but on the customer service page the chat is not active and by phone they never call me back. Can someone help me with how to proceed or how to complain about this situation and get my money back
