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Recurring issue: I haven't received an item
As I said in the subject: it’s a recurring message to the point of exhaustion.
an order not received, about which nobody gives me a concrete answer, let alone a satisfactory one. It’s clear that the shameless DHL delivery guy still hasn’t learned to read, since this is the second time DHL has sent me an order to an address that isn’t mine. They sent it to a DHL center without me knowing. And... they were pretty pleased with themselves!.
The first question I’ll ask the future seller is: 'through what means will you send me the possible order?'; if the answer is: 'via DHL', the seller will automatically have lost the chance to sell to me, and I the chance to buy from them.
If I’m the only person in the whole world who applies this policy... I won’t buy online; if, on the contrary, there are many of us... DHL (board of directors included) together with their illiterate delivery people... to the back of the unemployment line!
Best regards: Toti
cinthia@ebay
Hello @totsab0,
On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this happens on some occasions. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, as our guarantee protects you for up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can begin the process to request a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.
In case the tracking number shows that there has been a successful delivery to your address, you should contact the carrier as soon as possible to correct this error, since a transaction is considered successful once the tracking number confirms delivery and if that is not the case, the carrier will need to open an investigation and with this you will receive a refund if you or the seller open a dispute directly with them or if they can prove to eBay that the item was never delivered to your address. It is rare for sellers to ignore your request for help, but if you do not receive a response after a few days, you can request eBay's help if you enter the case from your account and click the option "Ask eBay for Help".
I hope this information is helpful.
Best regards
Cinthia
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