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CUSTOMER SERVICE ....................DOES IT EXIST??
Ebay is a sales platform, a company we all pay with fees and commissions, so the least they could do is give us customer service in “decent” conditions?
It’s not only the people who buy through Ebay who have problems. There are many of us sellers who, whenever there’s any issue, have absolutely no way for anyone to help us.
In my case, a buyer, after the shipping company attempted delivery of the item twice, opens a non-received item claim through eBay.
I provide all the shipping information and note that the item is at a GLS office to be picked up. Well, these people side with them, refund the money, and to me, this buyer leaves a negative review, claiming they never received the item and also received no information.
Supposedly seller protection is there for cases like this, well, they still haven’t called me even though I asked them to call me twice.
If you try another route, the person who assists you tells you to send an email explaining the case and that they’ll reply within 24/48 hours, (4 days have passed).
And my question is, what about those of us who list items for sale??? Don’t we have the right to be helped by a company that religiously charges us commissions?? Aren’t we their customers too?? It’s absolutely outrageous and a total feeling of abandonment.
cinthia@ebay
Hello perfumeriazamora
Thank you for your message. I understand your message and I’d like you to know that you have options for this type of case.
Seller Protection: Regarding seller protection, eBay has policies designed to protect sellers in situations like the one you describe. If you feel that the proper procedure was not followed in your case, I suggest that you keep insisting on contacting eBay customer service. Make sure you have all the necessary documentation and evidence to support your case and request an appeal.
Resolving Negative Feedback: If a buyer has left a negative comment unfairly, you can request a review of that comment through eBay's feedback management tools. This can help mitigate the impact of negative comments on your seller profile.
If you want to contact us, you can do so on our Help Pages or on our Social Media channels:
eBay Facebook Spain
eBay Twitter Spain
We’ll be happy to help you and I’ll be awaiting your message.
Kind regards
Cinthia
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perfumeriazamora
OP9 months agoCinthia, I appreciate you taking the time to reply to me, but asking a customer to review the vote is not helpful at all when the customer doesn’t even respond to the email.
It’s unfair to get a negative rating because, according to the customer, the package wasn’t delivered to the delivery address, when I have proof and a shipping label showing that the item was delivered to the address requested by the buyer, and that’s the address listed as the shipping address on eBay.
We need personalized attention for each case; to you it may seem absurd to “fight” over a simple vote, but that vote can take your account from 100% positive feedback to 94% and thus lose some of the trust of a potential buyer.