ATTENTION! BUYER PROTECTION NULL. | Help Among Users

masho-5875 · 2025-08-29T15:48:26.020000Z

Good morning, I am going to recount what happened with the purchase of a Gibson Es 335 guitar in the month of July through the eBay platform.I bought that guitar calmly, since I thought eBay was a secure platform, but since the purchase it has all been problems; to start with, the delivery date, which was supposed to be according to what the seller and the platform indicated at the time of purchase, was delayed by more than two weeks, already causing a problem in itself, but that hardly matters now since that guitar never arrived. On August 18, according to the eBay platform, the item was delivered in Moralzarzal, but not to my address and collected by someone named M. PereraAs shown in the attached screenshots, someone I obviously do not know. In addition, I understand that being an item of considerable value, delivery should have been made with a signature and ID verification. After repeated calls to eBay customer service, which have been completely useless, I spoke with FedEx, the courier responsible for the delivery, who sent me a delivery note stating that the item had been returned to the seller. I attach said return note, which you can find in the documentation for the case opened with eBay, and my surprise is that even so, they decide to close the case and not refund me the amount, leaving me without the guitar and without the money.

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