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I bought an item from Italy to have it delivered to Spain, but the tracking number is from a company that only delivers in Italy, so I still don't understand. There are 8 days left for it to arrive, but I'm worried about the tracking number from the Italian company

pasto_683

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Posted 1 year ago·Last reply 1 year ago

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cinthia@ebay

1 year ago

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Hello @pasto_683,

Thanks for your message. I understand your concern regarding the tracking number, which seems to be from a company that only operates in Italy. This can happen when the shipment is handled by different carriers in each country. In many cases, the initial carrier in Italy hands the package over to a local carrier in Spain to complete the delivery.

I recommend that you follow these steps:

Check the tracking in both countries: Sometimes the tracking number can be traced on the Italian carrier's website and also on the local carrier's website in Spain. This can provide additional information about the status of the shipment.
Contact the seller: You can get in touch with the seller to confirm which carrier will handle the delivery in Spain. They may have more detailed information about the shipping process.
If you do not receive your item by the estimated delivery date, you can open the case here, this will alert the seller so that the refund process and communication between the seller and you can begin.

I hope this information is helpful.

Best regards

Cinthia

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