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Good afternoon. I lived in Russia, where I created the account. I've been living in Spain for 3 years, but I can't change my shipping address from Russian to Spanish. Even though I have the country confirmed in the settings and a local Spanish phone number. When trying to change it, a window appears saying that the entered address is incorrect. Could you change my address to Spanish remotely?
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cinthia@ebay
Hello @underthewing777,
Thank you for your message. I understand that you're having difficulties updating your shipping address from Russia to Spain, and I'm sorry for the inconvenience this is causing you.
To help you resolve this problem, I recommend following these steps and if you still can't change the address, follow the steps below:
Check the Address Format: Make sure the address is entered correctly according to the standard address format in Spain. Sometimes, the system can reject addresses that do not match the expected format.
Review Account Settings: Even if the country is confirmed, verify that all address fields are complete and correct, including the postal code.
Manual Update: If after checking everything you are still having problems, unfortunately we cannot change the address remotely due to security policies. However, our support team is available to guide you step by step through the process if you consult our Help Pages
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
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