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HELP WITH REQUESTING A REFUND FOR A SHIPMENT THAT WAS RETURNED TO THE SELLER
GOOD AFTERNOON, COULD SOMEONE HELP ME TO KNOW WHAT TO DO TO REQUEST A REFUND WHEN THE SHIPPING WAS NOT DELIVERED BECAUSE THE DELIVERY ADDRESS CHANGED AND IT WAS RETURNED TO THE SELLER, AND WHAT SHOULD I DO SINCE EBAY IS NOT RESPONDING
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alvaro@ebay
Hello,
Remember that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link , and please note that if you are registered on eBay.com, and at any point need assistance from eBay, you can get assistance through the eBay.com help pages at this link: https://www.ebay.com/help/home
In situations where an item was returned to the seller, we would recommend that you continue communicating with them to find a solution. If there is an attempted delivery because, as in your case, the buyer included an invalid delivery address, or the buyer refuses to accept an order, the seller would not be responsible, in the event that you open a claim for an item not received Also remember that for a purchase to be covered by our Customer Guarantee Program, it is necessary to open a claim within 30 days after the estimated delivery date.
For all this, we could only advise you to keep communicating with the seller, to understand whether they are willing to issue a refund after receiving the item back, or even review the options available outside of eBay to receive protection for that transaction
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