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Help, stolen account
Hi, my mother's eBay account has been hijacked, and they have changed the email address associated with it. The problem is that eBay asks you to sign in in order to file a claim, but that isn't possible in this case because she can't authenticate if she doesn't have access to her account. Any way to resolve this? Thanks in advance.
1 comment
cinthia@ebay
Hello @rolseplve-0,
Thanks for reaching out. I'm sorry to read that you're having trouble signing into your eBay account and that this has happened. I'll be happy to help you, however, I won't be able to access your account or change personal information from this chat channel without first verifying your identity. This won't be possible, since from here, this isn't possible.
Please be assured that I can guide you to the right service so they can help you, and I'll be here in case you run into an error while following these steps.
To contact our Account experts, follow these steps:
Go here
Go to the bottom of our page in the Need more help? section
Then click Contact eBay.
A new page will open and you can click On the sign-in page. Under the message: "Am I new to eBay or do I need help identifying myself?"
Click => Continue
Enter your contact details.
Send us an email and we will reply within 24 hours to resolve this as soon as possible.
Let me know if for any reason you can't follow these steps and I'll be happy to keep helping you.
I hope this information is useful.
Kind regards
Cinthia
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