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Help eBay closes a case without a refund help!!
I placed an order in November 2023, the product was shipped from Ukraine to Mexico, it arrived in the city, but it was sent back to Ukraine again on a date much earlier than the delivery date they told me, without notifying me. After that the seller said there was no problem and that they would send it to me again; however, this did not happen. I opened a refund request and then eBay closed the case, when the evidence says that they have the item in Ukraine again. There is the tracking for that item and eBay, even with the evidence, says that I should contact the transport company in Ukraine, I don't even know who that is...
1 comment
alvaro@ebay
Hello,
We’re sorry to read what happened.
Remember that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link , and keep in mind that if you’re registered on eBay.com and need assistance from eBay at any point, you can receive assistance through eBay.com help pages at this link: https://www.ebay.com/help/home
In situations where the item was returned to the seller, we would recommend that you keep communicating with them to find a solution. It may happen that if a delivery attempt is made or the buyer refuses to accept an order, the package is returned to the sender.
In those cases, if the buyer has opened a claim, the seller would not be responsible, and that would explain why the mentioned claim was closed without a refund. Also remember that for a purchase to be covered by our Customer Guarantee Program, it is necessary to open a claim within 30 days after the estimated delivery date.
For all these reasons, we could only advise you to keep communicating with the seller, or even review the options available outside of eBay to receive protection for that transaction
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