HELP! EBAY CHARGES ME A FEE FOR AN UNFINISHED SALE, DO I RETURN THE RECEIPT?? | Help Among Users

vile12 · 2024-06-02T11:30:08.622000Z

Hi, I’ll tell you about my case: I sold an item on eBay, shipped it, added the tracking, and after two or three days it shows as delivered. So far, so good. A few days later the buyer sends me a message saying they haven’t received it and so on; I tell them to ask the neighbors to see if it was left with them or to contact the shipping company. Then they keep insisting that nothing has arrived. I send the tracking with proof of delivery. It sounds bad to me...So I open a case on eBay myself because I think the buyer is lying and actually does have the item. eBay asks me to provide evidence and I send everything: delivery note, tracking, carrier, shipping label, everything. Then eBay asks me for a buyer signature document, which I don’t have since the buyer is supposed to have it! And the carrier doesn’t have it either.So what a surprise! eBay closes the case in the buyer’s favor! And refunds them the money! I was blown away when I had provided all the evidence except a signature document, which I don’t have. And the buyer keeps the item and the money! A buyer with zero ratings and an account created not long ago! But that’s not all! eBay also charges me the selling fee (not completed) of €80!!Which they just deducted from my bank statement. I contact eBay and no matter how much I tell them and explain, they wash their hands of it, saying that’s their policy! Shameful! The bank gives me the option to REVERSE the charge, should I reverse it???

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HELP! EBAY CHARGES ME A FEE FOR AN UNFINISHED SALE, DO I RETURN THE RECEIPT?? | Help Among Users | eBay Spain