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Good afternoon, is it normal for people on eBay to be this miserable now?
Good afternoon, is it normal that now on Ebay they are so miserable that they don't accept a claim for an item not received without asking the affected person, taking only the seller's opinion as valid? I suspect it's so they don't have to refund the money. Has anything similar happened to you recently? Regards.
1 comment
cinthia@ebay
Hello @artajo40,
Thank you for your message. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you haven't received your item. I suggest you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date in your transaction, as our guarantee protects you up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller to start the refund process and the communication between the seller and you.
If the tracking number shows that there has been a successful delivery to your address, you should contact the carrier as soon as possible to correct this error, as a transaction is considered successful once the tracking number confirms delivery and if not, the carrier must open an investigation and with this you will receive a refund if you or the seller open a dispute directly with them or if they can prove to eBay that the item was never delivered to your address. It is rare for sellers to ignore your request for help, but if you do not receive a response after a few days, you can request eBay's help if you go into the case from your account and click the option "Ask eBay for Help".
Best regards
Cinthia
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