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How to get the return label
Hello. I'm trying to return a car part, bought in Italy, because it doesn't match what I need and the reference number in the listing must have been wrong, or not original (without specifying it), or something. The thing is that the seller accepts the return, but nowhere can I find the damn shipping label. Since the product is incorrect, and it's not simply that I changed my mind, I think it shouldn't be up to me to cover the shipping. With EBAY it's IMPOSSIBLE to contact them, which is shameful. What can I do?
6 comments
cinthia@ebay
Hello @lucue5078
Thank you for your message. Indeed, the seller will have to pay for the return, you can request eBay's help if you enter the case from your account and click the option "Request eBay Help". You must ask us for help before 30 days have passed after the case was opened, or we won't be able to help you after that time, so it's important to keep an eye on the dates.
I trust this information is helpful.
Regards
Cinthia
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This space is for comments and "User to User" help, in this channel, we won't be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-service links or at the bottom of each page, you can see the link to contact our customer service channels.
lucue5078
OP1 year agoHello, thanks for your response. What happens is that no matter how much I go to "Ebay help", I only find that it keeps getting subdivided into different options. I can't find anywhere a specific option for what I need, or to send a message.
lucue5078
OP1 year agoThat is, everything redirects you to "frequently asked questions" screens with instructions on what to do, but none of it helps me. I want a specific link that’s something like "request shipping label" or "write a message to Ebay," and not so much some generic example question.
lucue5078
OP1 year agoPLEASE, I need help. None of the instructions take me anywhere, this is as far as I get. THERE IS NO WAY to contact Ebay to explain my case, there is no way to request or obtain the shipping label. It’s frustrating.
cinthia@ebay
Hello,
Thank you for your message. Another quick and free option you have to get in touch with us is by using our Social Media channels:
eBay Facebook Spain
eBay Twitter Spain
We’ll be happy to help you and I’ll be on the lookout for your message.
Best regards
Cinthia
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This space is for “User to User” comments and help; in this channel, we won’t be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links, or at the bottom of each page, you can see the link to contact our customer service channels.
lucue5078
OP1 year agoI’ve written via Facebook and all they do is redirect me to the damn “help” page. Honestly, are you guys making fun of me? I’ve also sent you a private message, and I see that you’ve ignored me. This is all seeming pretty shameful to me; I don’t think what I’m asking is that hard.