Keep in mind that Bay issues a receipt/invoice when payment for the item is processed, you should have received a confirmation email showing the seller’s details, the item, the price, purchase date, etc. and this email has often been used to make product warranties valid and serves a dual purpose as an invoice if you need it for the warranty with the manufacturer.
Likewise, we’d like to explain how invoices are handled, since the process changes depending on the type of seller "professional or private individual".
Private individuals: They cannot issue you any invoice, because they are private individuals.
Professionals: These can issue you an invoice and you will need to contact the seller and request it.
To obtain an Invoice you must provide the DNI, that is, if the one who made the purchase is you as a private individual, you must provide your DNI and they will send it to you in your name. If the purchase was made in a country outside the EU, it is not valid as a guarantee for Spain and, on the other hand, they may not issue it to you, as for example to China. But if it is simply to prove that you have paid for a product for the Company, it would work.
------------------------------------------------------------------------------------------------------------------- This space is for "User to User" comments and help; in this channel, we will not be able to provide you with full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-service links or at the bottom of each page, you can see the link to contact our customer service channels.
alvaro@ebay
Hello,
Keep in mind that Bay issues a receipt/invoice when payment for the item is processed, you should have received a confirmation email showing the seller’s details, the item, the price, purchase date, etc. and this email has often been used to make product warranties valid and serves a dual purpose as an invoice if you need it for the warranty with the manufacturer.
Likewise, we’d like to explain how invoices are handled, since the process changes depending on the type of seller "professional or private individual".
Private individuals: They cannot issue you any invoice, because they are private individuals.
Professionals: These can issue you an invoice and you will need to contact the seller and request it.
To obtain an Invoice you must provide the DNI, that is, if the one who made the purchase is you as a private individual, you must provide your DNI and they will send it to you in your name. If the purchase was made in a country outside the EU, it is not valid as a guarantee for Spain and, on the other hand, they may not issue it to you, as for example to China. But if it is simply to prove that you have paid for a product for the Company, it would work.
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This space is for "User to User" comments and help; in this channel, we will not be able to provide you with full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-service links or at the bottom of each page, you can see the link to contact our customer service channels.