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How do I know which courier my item was sent with?
My package was supposed to arrive between October 21 and 24, it’s already been 3 weeks and my package still hasn’t arrived and I don’t even know which package I asked for that it was sent for so I can know where my package ended up or why it hasn’t arrived
I’m really stressed, honestly
1 comment
cinthia@ebay
Hello @carcor_6907,
Thank you for your message. At eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been sent, but the tracking number has not been updated, as this happens sometimes. If you do not receive a response from the seller, it is important that you check the estimated delivery date in your transaction, since our guarantee protects you up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can start the refund process and communication between the seller and you.
It’s unusual for sellers to ignore your help request, but if you don’t get a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Ask eBay for Help".
Best regards
Cinthia
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