How can the supplier be made to honor the warranty? | Help Among Users

jorgesua20 · 2024-10-05T07:32:05.575000Z

A year ago I bought a mobile phone through eBay from the seller (seller with 99% positive feedback). The phone has stopped working (it turns off and won’t turn back on), I’ve tried to get in touch with the seller, since the phone has a 2-year warranty, but he doesn’t respond (I’ve been waiting for two months and writing to the seller weekly with no reply). Because of this, I contacted eBay to file a complaint, but they don’t help either because the days they give as warranty have passed (I think it was 180 days). Does anyone know how to get the seller to honor the warranty? If eBay isn’t able to help with a problem with a seller with 99% positive ratings, who is going to buy devices/appliances on eBay in the future that have a warranty when no one takes responsibility? I’ve already learned my lesson.

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How can the supplier be made to honor the warranty? | Help Among Users | eBay Spain