changing my phone to receive account identity verification codes

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To confirm my identity, they tell me they are going to send a code by SMS to my phone, but the one listed is an old phone that I no longer have. How can I register my current phone and remove the old one so I can receive SMS? Thanks

alito-258

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Posted 1 year ago·Last reply 1 year ago

1 comment

cinthia@ebay

1 year ago

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Hello @alito-258,

Thank you for contacting us. I'm sorry to read that you're having trouble signing in to your eBay account. Rest assured that I can guide you to the right service so they can help you, and I'll be here in case you run into an error while following these steps.

To contact our Account experts, follow these steps:

Go here
Go to the bottom of our page in the Need more help? section
Then click Contact eBay.
A new page will open and you can click On the sign-in page. Below the message: "Am I new to eBay or do I need help signing in?"
Click => Continue
Enter your contact details.
Send us an email and we'll reply within 24 hours to resolve this as soon as possible.

Let me know if for any reason you can't follow these steps and I'll be happy to keep helping you.

I hope this information is useful.

Kind regards

Cinthia

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