Order cancellation
A seller canceled my order claiming that the buyer had requested the cancellation. I did not request the cancellation. He canceled it and put it up for sale again at twice the price he had sold it to me for.
1 comment
A seller canceled my order claiming that the buyer had requested the cancellation. I did not request the cancellation. He canceled it and put it up for sale again at twice the price he had sold it to me for.
cinthia@ebay
Hello @morsanche0,
Thank you for your message. I understand that the seller canceled the transaction by selecting an incorrect reason; this goes against our policies and we need more information so we can review this seller's account.
Please send us all relevant information using this link, so that we can receive your report.
Report a problem with the seller
Unfortunately, we can't make the seller send you the item, since the transaction has been canceled, but I encourage you to look for a similar item.
I hope this information is helpful.
Best regards
Cinthia
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