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Cancellation denied
Hello, good morning, I'm worried because I bought a product, but later on eBay I saw another one at a better price, I bought it, I canceled the order, however I asked PayPal for the refund, without knowing anything, eBay sends me an email saying cancellation rejected by PayPal, a little while later the seller tells me that yes, he could cancel the order and give me the refund, but eBay wouldn't let him because he had a case open with PayPal, so I decided to close the case so that the seller would act, but when I canceled it. eBay kept the cancellation the same, honestly I'm worried because eBay doesn't update its status or won't let me cancel it again so that the seller can give me the refund, what should I do
cinthia@ebay
Hello @cad.adri,
Thank you for your message. If you have not received the item and the cancel option is not available, I recommend that you open a case for item not received so that you can receive a refund.
On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been sent, but the tracking number has not been updated, since this happens on some occasions. If you do not receive a response from the seller, it is important that you check the estimated delivery date in your transaction, as our guarantee protects you up to 30 days after the estimated date.
Below, I indicate how to open the request yourself so that you can begin the process to request a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so that they can begin the refund process and the communication between the seller and you.
It is rare for sellers to ignore your help request, but if you do not receive a response after a few days, you can request eBay's help if you enter the case from your account and click the option "Ask eBay for Help".
Best regards
Cinthia
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