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Order cancellation
Hello
I have a question... A private seller has canceled an order on me claiming that my address is wrong and then put the item up for sale afterward for 10 euros more
Can the seller be reported in any way?
1 comment
alvaro@ebay
Hello,
We’re sorry about what happened.
At eBay, we encourage our sellers to avoid canceling orders in order to prevent unsatisfactory shopping experiences. Please note that, since we are not with the sellers, we would not be able to know the exact reason why a seller decides to cancel an order; this would affect their account and could result in restrictions on it.
From what you have explained, it’s possible that it was a simple mistake and the seller canceled the order if they did not plan to ship to your location, but in any case, remember that you can normally report a seller from this page.
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