Thank you for your message. I want you to know that sellers are not obliged to cancel an account and, to cancel an order, whether it is a Buy It Now transaction or you have won an auction, you must contact the seller and ask them to cancel it. The seller can accept or reject your cancellation request.
If you have changed your mind or used an incorrect shipping address, contact the seller within the hour immediately after the purchase. If the seller has not yet shipped the item, you can ask them to cancel the order. If more than an hour has passed or if the seller has already shipped the item, you will need to contact them.
You can go to the following link to send the Cancellation Request officially; when the seller cancels the transaction you will receive an email confirming the cancellation.
I understand that you have already sent the official request and the seller has not accepted the cancellation. I want you to know that you still have options and can receive the item and open a Return case in our resolution center and you can send the item back and receive a refund.
I hope this information is helpful and send you a greeting.
This space is for comments and help from "User to User"; in this channel, we will not be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or, at the bottom of each page, you can see the link to contact our customer service channels.
cinthia@ebay
Hello @idema13,
Thank you for your message. I want you to know that sellers are not obliged to cancel an account and, to cancel an order, whether it is a Buy It Now transaction or you have won an auction, you must contact the seller and ask them to cancel it. The seller can accept or reject your cancellation request.
If you have changed your mind or used an incorrect shipping address, contact the seller within the hour immediately after the purchase. If the seller has not yet shipped the item, you can ask them to cancel the order. If more than an hour has passed or if the seller has already shipped the item, you will need to contact them.
You can go to the following link to send the Cancellation Request officially; when the seller cancels the transaction you will receive an email confirming the cancellation.
I understand that you have already sent the official request and the seller has not accepted the cancellation. I want you to know that you still have options and can receive the item and open a Return case in our resolution center and you can send the item back and receive a refund.
I hope this information is helpful and send you a greeting.
Cinthia
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This space is for comments and help from "User to User"; in this channel, we will not be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or, at the bottom of each page, you can see the link to contact our customer service channels.