Locked
Discussion interactions are currently paused.
Charges on account without purchase or account
We received up to three charges on the business bank account, without having a profile on Ebay, so we hadn't bought anything.
You can't file a claim with Ebay without an account.
The charges add up to more than 1,000 euros
1 comment
cinthia@ebay
Hello @batexglobal,
Thank you for your message. If you have received charges on your bank account without having an eBay profile and you have not made any purchases, this could be an indication that someone used your banking information without authorization. In this case, we recommend taking the following actions:
Contact your bank or financial institution: It is important that you inform your bank as soon as possible about the unauthorized charges. They have the ability to investigate the transactions and take steps to protect your account, such as canceling the affected card.
Request a refund: Your bank can start a process to recover the money from the unauthorized transactions. This generally involves an investigation by the bank into the transactions in question.
Avoid future improper charges: Consider canceling the compromised card and requesting a new one to prevent future unauthorized use.
Since you do not have an account on eBay, eBay cannot intervene directly in resolving this problem. The most effective route is through your financial institution, which can help you handle this type of situation.
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for comments and User-to-User help; in this channel, we won't be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links, or at the bottom of each page you can see the link to contact our customer service channels.