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case closed, no refund and no item in my possession
I bought a defective item, the seller accepted the return but didn't send me a label, so I started a case. eBay told me to return the item and I did it by certified mail. I didn't check my emails anymore. Then eBay asked me to send the shipment tracking, but I didn't see the emails and didn't do it. After 10 days they closed the case saying they wouldn't refund the amount, but that I could keep the item. However, the item has been returned, received by the seller, (who has refunded me the return shipping costs) and I still haven't been refunded the cost of the item nor can I speak with eBay again... What should I do?
1 comment
cinthia@ebay
Hello @dadoperdido,
I understand that you have already sent the item, the seller has received it, and the tracking number shows a successful delivery at the seller's address. To be able to resolve this issue, you can request eBay's help if you enter the case from your account and click the option "Request eBay Help". You must ask us for help before 30 days have passed after the case was closed, or we won't be able to help you after that time, so it's important to keep an eye on the dates.
I trust this information is helpful.
Best regards
Cinthia
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