case closed, no refund and no item in my possession | Help Among Users

dadoperdido · 2025-04-08T01:41:29.503000Z

I bought a defective item, the seller accepted the return but didn't send me a label, so I started a case. eBay told me to return the item and I did it by certified mail. I didn't check my emails anymore. Then eBay asked me to send the shipment tracking, but I didn't see the emails and didn't do it. After 10 days they closed the case saying they wouldn't refund the amount, but that I could keep the item. However, the item has been returned, received by the seller, (who has refunded me the return shipping costs) and I still haven't been refunded the cost of the item nor can I speak with eBay again... What should I do?

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case closed, no refund and no item in my possession | Help Among Users | eBay Spain