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Bonsoirs
Veuillez noter que j'ai fait une commande chez e bay d'une tendeuse j'ai reçu l'email de confirmation et le numéro de suivi mais j'ai pas trouvé les informations sur le traking depuis le 24/05 et j'ai pas pu contacter le vendeur merci de bien vouloir m'aider svp.
Veuillez trouver les photos ci-dessus
Salutations
1 comment
cinthia@ebay
Hello @nemotm-0,
On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not get a response from the seller, it’s important that you check the estimated delivery date in your transaction, since our guarantee protects you for up to 30 days after the estimated date.
Below, I’m letting you know how to open the request yourself so you can begin the process to ask for a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can start the refund process and communication between the seller and you.
It’s rare for sellers to ignore your request for help, but if you don’t get a response after a few days, you can request eBay’s help if you go into the case from your account and click the "Request eBay Help" option.
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
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