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Fake necklaces
I’ve been sold a fake item, Seresto collars. In fact, eBay has removed the listings because they don’t comply with their policy (way too late, of course). I contacted the seller to request a refund, and first he offers me a discount; when I tell him no, he stops replying to me. How do I file a claim with eBay? Because no matter how much I look for it in the help section….
1 comment
cinthia@ebay
Hello @bego.corro,
At eBay, we have protection to cover your purchase in situations like these if the item is not genuine. If the item you received does not match the description in the original listing or if it arrived damaged or defective, you are covered by the eBay Customer Guarantee. You can return it even if the seller's return policy says they do not accept returns.
Below, I'll show you how to open the request yourself so you can start the process of returning the item and getting a full refund once the seller receives the item back.
You can open the case here, this will alert the seller so they can start the return process. The seller will have to pay the return shipping cost and we always recommend having a friendly conversation between the seller and you so that the issue can be resolved in the best possible way.
You can agree on whether you want them to send you the correct item or whether you'd prefer a refund. It's rare for sellers to ignore your help request, but if you don't get a response after a few days, you can request eBay's help if you go into the case from your account and click the "Ask eBay to step in" option. You must ask us for help before 30 days have passed since the case was opened, or we won't be able to help you after that time, so it's important to keep an eye on the dates.
I trust this information is helpful.
Best regards
Cinthia
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