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HOW TO CLOSE A RETURN WITHOUT MAKING A REFUND
We sent the wrong item to a customer and they returned it to us, we agreed that we would send them the correct item, which we have already done, so there is no need to issue a refund, how can I complete the return process without issuing the refund?
3 comments
alvaro@ebay
Hello,
If you have sent a replacement for the item you are referring to, you can share the tracking number with the buyer within the return request, if the buyer has opened one, so that once they receive it they can close the request.
Make sure to read this page for more information on the subject.
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desguacelaroca
OP1 year agoGood morning, thank you very much for the response. I have already passed on the tracking code and asked them to close the return request when they receive the item. Regards
desguacelaroca
OP1 year agoGood afternoon, the customer has already received the correct item but says they have no option to close the return, and it still appears to me as pending, but it only lets me issue a refund... how do we need to proceed so that it is marked as resolved? Thanks and regards