We sent the wrong item to a customer and they returned it to us, we agreed that we would send them the correct item, which we have already done, so there is no need to issue a refund, how can I complete the return process without issuing the refund?

Hello, If you have sent a replacement for the item you are referring to, you can share the tracking number with the buyer within the return request, if the buyer has opened one, so that once they receive it they can close the request. Make sure to read this page for more information on the subject. -------------------------------------------------------------------------------------------------------------------This space is for "User to User" comments and help, in this chan...

HOW TO CLOSE A RETURN WITHOUT MAKING A REFUND | Help Among Users

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HOW TO CLOSE A RETURN WITHOUT MAKING A REFUND | Help Among Users | eBay Spain