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How to return a product
Hello, I bought a product and Spanish customs has stopped it and is asking me for 150 euros.
I don't want to and I can't pay that.
I spoke to the seller and this is what he tells me:
This was sent through eBay's global shipping program. Once they receive the package, they take responsibility for the package. Any international shipping inquiry would have to go through eBay directly.
Now I don't know what to do to return the product if the seller sends me to eBay....
Hope to hear back. Thanks
1 comment
cinthia@ebay
Hello @anagon27
Thank you for your message. I understand that you do not want to pay the import cost of the item. I would like to remind you that this is the buyer’s responsibility, and we expect you to complete the payment and receive the item, since it was you, the buyer, who decided to purchase the item outside the European Union and this means that you will have to pay VAT when it enters Spain.
If you do not want to receive it, you will need to open a return case and wait for the item to be returned to the seller.
Below, I’m indicating how you can open the request yourself so you can begin the process of returning the item and obtaining a full refund once the seller receives the item back.
You can open the case here, this will alert the seller so they can begin the return process. The seller will have to pay the return shipping cost and we always recommend having a friendly conversation between the seller and you so you can resolve the issue in the best possible way.
It’s rare for sellers to ignore your help request, but if you do not receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the "Request eBay Help". You will need to ask us for help before 30 days have passed since the case was opened, or we will not be able to help you after that time, so it is important to keep an eye on the dates.
I trust this information is helpful.
Best regards
Cinthia
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