How to file a complaint with eBay. | Help Among Users

extremedevil · 2025-04-17T21:31:52.708000Z

A few days ago I made a purchase from Spain, where I live, of a product from the U.S. The shipping method is through eBay, that is, the seller sends the item to an eBay hub in the U.S. and eBay sends it to me, from the U.S. to Spain with all the paperwork in order. eBay charges me the item price, the shipping cost, and 21% VAT on the total. So far, everything is correct. The problem comes when I see a charge called "Import Duty" for the exact amount of 2.1% of the total price + shipping. Extra customs charges only apply when the value of the goods exceeds 150 euros; below 150 euros, ONLY 21% VAT is paid. In this case the purchase was 152 USD, which at the exchange rate is about 130 euros. In fact, the same day I made another purchase for a little less than the value of this one, and on the invoice for that one I don't have any "Import Duty". I have tried contacting eBay and there is no way. First they asked me for evidence supporting my logic, I sent them all the information from the EU itself about imports and not only did they ignore it completely, but at no point did they explain to me why I have this charge on one invoice and not on another. eBay doesn't offer a single contact option, only by phone, through which obviously I won't be able to register anything. In short, I am looking for help on how to get a formal complaint to them and how to file this also with the European authorities, since that charge, in the eyes of the law, is clearly illegal. Best regards.

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How to file a complaint with eBay. | Help Among Users | eBay Spain