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I bought a product and they didn't send it to me
I bought an iPhone on January 22, and what the seller did was contact USPS to create a tracking number, which he put in eBay’s website tracking, but he never handed it over to the courier.
now the delivery date, which was the 27th, has passed, and I’m trying to ask eBay for help, but that option doesn’t appear for me.
1 comment
cinthia@ebay
Hello @daveking2023,
Thank you for your message. I understand that you have already opened a case and that 3 business days must pass before you can ask for help, so if you opened the case today, you will need to wait until Friday to ask eBay for help.
This is because we give the seller this time to sort things out, either by delivering the item within these 3 days or by sending you a full refund.
I hope this information is helpful.
Regards
Cinthia
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