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I made a purchase through eBay sales and nothing shows up with any information on how to track it
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I made a purchase through eBay sales and nothing shows up with any information on how to track it
alvaro@ebay
Hello,
Thank you for your message.
Remember that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link, and if at any time you need assistance from eBay, you can do so through the eBay.com help pages at this link: https://www.ebay.com/help/home,
Based on what you mention, it’s possible that you made that purchase you’re referring to with another different account, or even with a guest account.
Make sure to check your Purchase History, and keep in mind that to locate a purchase made with a guest account, you’ll simply have to click the purchase confirmation email you received in your inbox. When doing so, make sure you haven’t logged in to an account you may have registered with that same email, if that’s the case.
Also make sure to read this page with information on opening a claim, and if you have difficulties, you can contact our support service so they can provide you with help to open a claim. Once it’s open, if after 3 business days the seller doesn’t offer you some kind of replacement or refund or an option that satisfies you, you can ask us for help so we can try to find a solution for you.
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